When your equipment is down and needs repair, our system experts will help you to get it going again by assisting over the phone or visiting your site. Many problems can be diagnosed over the phone. Our engineers often can offer simple instructions allowing our customer to fix the machine without the cost of a site visit. When a site visit is required, Ventex service engineers will evaluate and fix the problem in short order. Our service engineers' extensive years of experience often allow us to fix your machine quicker than the OEM or competitors. Our engineers are not alone. They have a solidly experienced technical team to back them up in the field as well as at Ventex headquarters, unlike other companies who have only one or two engineers.